Policies, FAQ, and Such
Appointments - We ask that you be on time to your scheduled appointment. If you
are going to be late or cannot make your scheduled time, please
call us at 303-730-3200 and we can change the schedule
accordingly.
There is a $25 charge for missed
appointments. I understand that things happen and I know more
than anything a busy schedule can lead to forgetting
appointments. So, I have implemented a 3 strikes policy. The 3rd time an appointment is missed, the charges will be added to the
next groom.
Dogs are booked based on what breed and how
long it will take. If you are late or do not show up, the whole
day can be effected.
Occasionally there is time to have a last
minute walk in grooming. Please call to find out more if you are
in a bind or need a specific service.
We always accept walk in nail trims.
Sometimes we are in a time crunch and there could be a few minutes
to wait. But our huge assortment of magazines can entertain you.
Badly matted
pets – If it is going to be painful for the
pet, we do not do it. De-matting certain coats is just cruel.
Occasionally we can set aside time to work on certain hair types
but for the most part, prevention is key. You are always welcome
to come in between full groomings for a bath & brush out.
Everything is still included, for a lesser amount except for the
actual body hair cut/style.
Elderly pets - We have quite the assortment of ages in pets. When your pet
reaches a certain age, it is better to provide what we like to
call a “retirement clip”. They have done their time with those
fancy foo foo clips. Now it is time to just be comfortable and
easy. Needs of your special friend can be discussed when you set
your appointment.
What are our prices based on? This
costs more than having my hair done! I’m glad you asked!
All prices are based on THAT BREED, OF AVERAGE SIZE, IN GOOD
CONDITION. If your pet arrives with matted hair that will take
more than a few minutes to safely brush out – you will be charged
a minimum of $5 per 15 minutes of brush out time. IF I HAVE
ALREADY AGREED TO BRUSH IT OUT.
Please view our pricing list to see an
approximate charge for your pet. Special needs can be discussed
over the phone or in person. Price List
If you would like to learn how to properly
brush out your pet, we would be happy to show you what tools and
how to use them safely. Remember, we want this to be an easy
process for you at home and for us, here.
Make sure that you read thru our Services
page to see what is included in your pets grooming. Know that
most groomers may quote a price to you – but more than likely it
does not include ½ the services that we DO include.
Pet grooming is definitely an art. We do not
get the same luxuries of your hairdresser for absolute stillness
and pointing our heads in one direction. We are basically working
with sharp equipment on a moving target. All we can say is to
please read “Hairdresser
vs Dog Groomer” on our Humor page. This should
give you a smile and explain what we can have happen on any given
day.
Brushing & Drying a pet involves what? Most pets get brush burn if they are severely matted or have an
overwhelming amount of undercoat that is to be removed. We often
times use our force dryer to safely remove the dead/unwanted
undercoat. Occasionally this will also blow out matting if the
coat texture is right for the process. This process can be time
consuming when done correctly. But the results are very much
worth the wait.
Most groomers do not fully understand
‘blowing out’ a coat. They have never been properly trained to
execute that task. The average drying time for a small to medium
dog is 30 minutes. If you have a standard poodle, there can be a
minimum of 1 hour for drying alone. Most dogs are not comfortable
with the dryer blowing air around their heads and ears. We will
then allow them to finish drying in our cage dryer which is a low
air flow circulating cage dryer.
Why does it take so long? My dog
doesn’t like being there. On average, a pet may take 3-4
hours for a complete groom. If you have more than one pet, you
can expect to double that time. However, we do try to accommodate
our clients by grooming both pets and close intervals so that we
are allowing you to take them both in that 4 hour time frame.
Anything larger than 40 lbs will take more time. We try our best
to get your pet out in a timely fashion, but with phone calls and
people coming into the shop through out the day, we can get
behind. If you would like your pet finished in a shorter amount
of time – we can set aside a time and day that won’t be so
hectic. Please see “Dick
& Jane Take Spot To The Groomers” under our
humor section to fully appreciate our day.
Although your pet may act like a trip to the
spa is complete torture, once you have left their sight, they
willingly cooperate with the process. Most pets sleep and or hang
out and watch what goes on. They are not stressed or upset.
Sometimes, depending on the temperament, we allow pets to play
with each other before we bathe them.
YOUR ANXIETY when you drop off your pet is
why they act the way they do. If you walk in, hand over your pet
and walk out with total confidence – your pet will feel 100%
better about his/her upcoming groom. It would be like going to
the dentist for a small child. It has to be done and you never
regret it! We will talk to them, sing and even dance. Sometimes
if they are super nervous, it may take longer to groom. In the
end, you take home a happier pet.
Some pets have had very bad experiences with
other groomers or have possibly had a traumatizing experience at
home with children or other pets. All of this affects the way a
pet will act while being groomed. We will be sure to let you know
how your pet does for us.
Special Needs/Dogs Deemed Difficult – Somehow we have earned the reputation of grooming difficult pets.
Probably from generations of clients who have been ever so
thankful that we were able to groom their pet and they did not
have to go to their vet to have them sedated. Think of us as a
Plan B. We are always happy to try grooming a difficult pet and
then offering solutions for future appointments. A difficult pet
will be charged a handling fee starting at $5. If the pet is
biting and takes more than his/her groomer to complete, there
could be a possible charge of $15 added to the base rate explained
above.
My pet gets cold in the winter and hot
in the summer… This is a common misconception with all pet
owners. Your pets body temperature and living conditions affect
its comfort level. If you have an outdoor pet, yes, they can get
cold or sunburned without their coat to protect them. If you have
an indoor pet, any type of coat length is suitable year round. We
can always discuss this at the time of your pets grooming
appointment.
My dog just got SPRAYED BY A SKUNK!!!! – Okay – first things first, DO NOT APPLY ANYTHING TO
COAT. By that I mean, do not bathe him/her yourself or apply
tomato juice or what ever concoction you can think of. Call
a.s.a.p. and we’ll get them odor free! This only works to take
away any lingering smell if nothing has been done yet. If so, the
odor is set and you’re going to smell skunk for the next year.
We use the Oxyfresh De-Skunking Method.
It costs more money but is well worth the clean smelling pet. Ask
Nick Romano of Romano’s on Windemere & Littleton Blvd. That was
the freshest cleanest smelling dog I had ever seen after a
skunking. Prices range from $20-100 depending on size and coat
and amount of re-applications.
Parasite Control – Unfortunately, we often find the oogy boogy creepy crawlies on
your pet. You don’t want to hear it, but you have to realize the
dangers presented to our other clients currently at the shop. We
will do what is necessary to kill the parasite and recommend a
plan of action to stop future infestations.
Most fleas and lice are killed easily with a
flea shampoo. It is then recommended that you apply a spot on
treatment such as Frontline to prevent re-infestation when you get
home. You can purchase Frontline from your veterinarian. There
are 3 doses per box.
I would HIGHLY recommend a flea & lice
preventative from March thru September. Due to the critters we
see in this area (fox, rabbits, birds ect…) your pet may be more
susceptible to what they carry. There are also more incidences of
lice being picked up on dog trails and parks. Be careful – you
don’t want to worry about an infestation in your house!
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